Senior Retail Store Operations Specialist

Objective of Role:

• Have a strong understanding of Customer Service, especially O2O that can be implemented on DAY ONE with trackable success metrics.

• Lead with an innovative mind, testing and iterating on sale tactics O2O with operation.

• Continuously review operation processes, make recommendations for improvement, and implement approved initiatives to ensure enhanced performance for the team.

• Identify customer demand and recommend upgrades to operation processes to impact business results.

• Identify required resources, personnel, and funding to achieve business results.

• Manage inter-functional relations to ensure synergy across various department functions.

• Bear overall responsibility for the ongoing performance and raise the bar for higher results.

Main Responsibilities:

• Design, build, and execute a smooth operation flow at store end-to-end.

• Manage and follow up to ensure that all operation processes for stock management, sales, and other reporting systems are in place and running effectively.

• Understand current and future DTC business and trends, anticipate challenges, and provide appropriate solutions with a balance of brand equity and DTC excellence.

• Drive overall DTC operation efficiency to support front-line needs.

• Manage and monitor stock levels as well as stock mix to maximize stockholding at store and online.

• Ensure smooth operations are conducted regularly at the store to implement all guidelines and look into the well-being of the sales team.

• Conduct monthly meetings with Category, HOBs, and CM to disseminate information, gather feedback on process pain points, and develop solutions.

• Ensure effective analysis and utilization of reports according to business needs.

• Monitor Sales & Ops executives to ensure timely preparation and submission of monthly planning and reports.

• Work closely with the MKT & CRM department to run campaigns and promotion plans effectively.

Basic Qualifications:

• 7+ years of experience with large-scale project management with a minimum of 5+ years executing on customer service.

• Proven ability to improve a retail customer experience by recommending data-driven changes.

• Ability to quickly develop wide-ranging cross-functional partnerships and establish productive relationships to address complex problems.

• Ability to self-direct and problem-solve in sophisticated, ambiguous, or constantly evolving environments while balancing multiple workstreams.

• Experience in directly building, managing, and developing a diverse team of varying experience levels.

• Critical thinking and result-oriented.

Preferred Qualifications:

• Master’s degree.

• Experience in a consumer company.

Application: Should you be interested in this position, kindly send your profile and cover letter to email: sio_hr@vinamilk.com.vn (Recruitment Team – HR Dept.).

Thanks for your attention and application!